Table of Contents
Table of Contents
The NEW ShootProof!
Where Are They Now?
Does ShootProof support multiple brands?
Can I add multiple users to my account?
Plans and Billing
What does ShootProof cost?
How do your plans work?
How do I change my plan?
Why do you need my credit card?
Are there any other fees?
How do I close my account?
Accepting Credit Cards
How do I accept credit cards at checkout?
What is ShootProof Payments?
What are my payment gateway options?
How do I refund a client?
How do I accept payments outside of ShootProof?
Can I manually enter a client's credit card after they order?
How do I receive my profits?
How do I request a payment of my profits?
What does Archiving cost?
How do I Archive my photos and remove them from Archiving later?
What apps and third party products can be integrated with my ShootProof account?
Refer a Friend
How do I refer friends to ShootProof?
Is there a referral bonus?
How do I add and edit contacts?
Can I download all of my contacts' information?
How do I view a contact's activity?
Emailing Your Clients
How do I keep track of emails sent to my clients?
How do I create email templates?
How do I send automated emails to my gallery visitors?
Colors and Logos
How do I customize the colors of my galleries?
What is my ShootProof Homepage?
How do I set up a Custom Domain?
How do I set up gallery categories?
How do I integrate ShootProof with my regular website?
Uploading and Managing Photos
How do I prepare my files?
What file types are accepted?
What is the ideal file size?
How do I upload my photos to a gallery?
What is a gallery?
How do I create and set up a gallery?
What are all of the gallery settings options?
What's the difference between "public" and "private" galleries?
How do I organize photos in a gallery?
What is an album?
How do I use Albums?
How does my client view his or her gallery?
How do I delete a gallery?
What is Pre-Registration mode?
Can clients search in their galleries? (EXIF data)
How do I delete a photo?
How do I use gallery defaults?
What is a Mobile App?
How do Mobile Apps work?
How are Mobile Apps used by photographers?
How do I create a Mobile App for my clients?
How do my clients install a Mobile App?
How many Mobile Apps can I create?
How are Mobile Apps different from galleries?
What are the different Music plan options?
How do I create and manage a playlist?
How do I assign a playlist to a gallery?
How do I add watermarks to the photos in my galleries?
How do I share my photo galleries with my clients?
Aspect Ratio and Cropping: What You Need to Know
How do I view my client orders?
How do I edit an order my client has placed?
How do I approve an order to be printed at the lab?
How do I add and edit a price sheet?
How do I charge my clients for shipping?
How do I charge sales tax?
Can I offer my clients discounts or promo codes?
How do I create packages?
How do I create a new invoice?
What are the capabilities of the Invoices?
How do I know when a client has paid an Invoice?
How do I mark an Invoice as paid?
How do I remind my client that a payment is due?
How do I create an Invoice Template?
How do I save specific Invoice items?
Can I cancel an Invoice?
What is the Gallery Visitors Report?
What is the Sales Report?
What is the Orders Report?
What is the Order Files Report?
What is the Items Report?
Bay Photo (USA & Canada)
About the Bay Photo + ShootProof Partnership
What products are available from Bay Photo?
How do I submit an order to Bay Photo through ShootProof?
General Bay Photo FAQs
What mounting and texture options are offered through Bay Photo?
Can I have my images color corrected with Bay Photo?
What are the boutique packaging options through Bay Photo?
What is the turnaround time for my Bay Photo orders?
How much is shipping with Bay Photo?
Can you tell me more about Bay Photo Lab?
Black River Imaging (USA)
About the Black River Imaging + ShootProof Partnership
What products are available from Black River Imaging?
How do I submit an order to Black River Imaging through ShootProof?
General Black River Imaging FAQs
What mounting and texture options are offered through BRI?
Can I have my images color corrected with BRI?
What are the boutique packaging options through BRI?
What is the turnaround time for my BRI orders?
How much is shipping with BRI?
Can you tell me more about Black River Imaging (BRI)?
HC Pro (Australia & New Zealand)
About the HC Pro + ShootProof Partnership
What products are available from HC Pro?
How do I submit an order to HC Pro through ShootProof?
General HC Pro FAQs
What mounting and texture options are offered through HC Pro?
What is the turnaround time for my HC Pro orders?
How much is shipping with HC Pro?
Can you tell me more about HC Pro?
Loxley Colour (UK & Ireland)
About the Loxley Colour + ShootProof Partnership
What products are available from Loxley Colour?
How do I submit an order to Loxley Colour through ShootProof?
General Loxley Colour FAQs
What mounting options are offered through Loxley Colour?
Can I have my images colour corrected with Loxley Colour?
What are the boutique packaging options through Loxley Colour?
What is the turnaround time for my Loxley Colour orders?
How much is shipping with Loxley Colour?
Can you tell me more about Loxley Colour?
ProDPI (USA & Canada)
About the ProDPI + ShootProof Partnership
What products are available from ProDPI?
How do I submit an order to ProDPI through ShootProof?
General ProDPI FAQs
What mounting and texture options are offered through ProDPI?
Can I have my images color corrected with ProDPI?
What are the boutique packaging options through ProDPI?
What is the turnaround time for my ProDPI orders?
How much is shipping with ProDPI?
Can you tell me more about ProDPI?
The Lab Works (Canada)
About the Lab Works + ShootProof Partnership
What products are available from The Lab Works?
How do I submit an order to The Lab Works through ShootProof?
General Lab Works FAQs
What mounting options are offered through The Lab Works?
What is the turnaround time for my Lab Works orders?
How much is shipping with The Lab Works?
Can you tell me more about The Lab Works?
Lab Products & Services
What is self-fulfillment?
How do I set up self-fulfillment in my account?
Can I do both lab and self-fulfillment?
General Printing FAQs
Do I need my own account with the lab?
Can I sell items from more than one lab?
Are there labs outside of the U.S. that I can use?
Placing Lab Orders
How do I approve a client order to be printed / sent to the lab?
How do I place an order for my studio at cost?
Is there a minimum order with the labs?
How do I combine multiple orders into one to save on shipping?
Can I have lab orders automatically sent to the lab?
Do I have to use the cropping selected by my client?
Can I change an order after it has been placed by my client?
Can I upload a retouched image prior to submitting an order to the lab?
What if my sale price isn't sufficient to pay for the lab costs?
How is the lab paid?
Can I change the shipping address of an order?
Can I cancel an order once it is placed with the lab?
What do I do if there's a problem with my prints?
How do I track a submitted lab order?
What is your refund policy on lab products?
Selling Digital Downloads
How do I set up digital download sales?
Can I sell low-res digital downloads of my photos?
How can I tell if my client has downloaded his or her digital files?
Free Digital Downloads
How do I set up free digital downloads?
Can I offer some digital downloads for free?
How do I see which free digitals have been downloaded?
How do my clients receive their digital files?
Can I send my clients their Favorites as digital downloads?
Event Emails iPad App
ShootDotEdit + ShootProof
Pixifi + ShootProof
Tave + ShootProof
FotoVelocity + ShootProof
Why are my galleries not showing on my ShootProof Homepage?
Old Knowledge Base Link
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